Frequently Asked Questions

General Questions

1. What types of pearls do you offer?
We offer a variety of pearls and size, including freshwater, Edison and Akoya pearls, each uniquely crafted to suit different styles and preferences.

2. How can I contact customer service?
You can reach out to our customer service team via email at info@pelorapearls.com or talk to us at 0490 877 049 on Whatsapp. We aim to respond within 24 hours.

Ordering and Payment

3. How long does it take to process my order?

We usually process and dispatch your order within 48 hours. Shipping time will be dependant on courier services.

4. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. Pay in 4 is also available in PayPal. All transactions are encrypted for your security.

Shipping and Delivery

5. What shipping options are available?
We offer standard and express shipping options. Free shipping is available for order over $100 AUD. You can also choose express shipping for $15. Check our shipping policy for more details on rates and times.

6. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our website.

Care and Maintenance

7. How should I care for my pearl jewelry?
To maintain the luster of your pearls, avoid exposing them to harsh chemicals, such as perfumes or cleaning products. We recommend gently wiping them with our soft cloth after wearing and storing them in our anti-tarnish zipper bag.

8. Can pearls be cleaned?
Yes, pearls can be cleaned. We suggest using our soft cloth for regular cleaning and avoiding ultrasonic cleaners or harsh detergents.

Returns and Exchanges

9. What is your return policy?

We offer a 30-day return policy for unworn items. Please ensure the products are in their original condition, packaging and Pelora Pearls Tag intact. More details can be found in our return policy section.

10. How do I initiate a return or exchange?
To initiate a return or exchange, please email us at info@pelorapearls.com or speak to us at 0490 877 049 on whatsapp. Our staff will guide you through the process and provide you with the necessary instructions.

Custom Orders

11. Do you offer custom designs?
Yes, we do! If you have a specific design in mind or want to personalize a piece, please reach out to us with your ideas, and we’ll do our best to accommodate your request. Please email us at info@pelorapearls.com or speak to us at 0490 877 049 on whatsapp.